Leading a modern organization is a dual challenge, Nilofer Merchant told the CO-OP Think 15 Conference.
Leaders must figure how to invent the future state of their business, while also managing the current state, she said.
Merchant is a best-selling author on innovation and collaboration, a TED speaker, and a business leader.
To invent, or reinvent, the future, Merchant advises credit union leaders to:
Work on these areas, Merchant advised, to find your better future:
Merchant's talk focused on CO-OP's "Helpful" megatrend, which refers to "operationalizing" new technology and experiences.