YONKERS, N.Y. (8/5/15)--Consumer Reports reported credit unions recently as an industry with outstanding customer service nationwide.
Other respected business rankings have put credit unions on top for trust and service as well--the American Customer Satisfaction Index, Harris Poll, Temkin Group and Chicago Booth/Kellogg School Financial Trust Index among them.
Credit unions outrank banks, auto insurance companies and brokerage firms, according to reader polls.
Survey respondents graded aspects of the care they experienced with each particular industry.
CUNA President/CEO Jim Nussle said, “This is great recognition for the service that the nearly 250,000 employees of the nation’s nearly 6,300 credit unions provide every day to our more than 100 million members and reaffirms for me the value of our member-owned cooperative structure.”
Three credit unions demonstrated the highest levels of service, including SchoolsFirst FCU, Santa Ana, Calif., Wings Financial CU, Apple Valley, Minn., and Randolph-Brooks FCU, Live Oak, Texas.