Q: Our credit union sends a monthly email to alert members when they can view their statements online. Is this email covered by the Federal Trade Commission’s (FTC) CAN-SPAM rules?
A: These e-statement alerts aren’t covered by the CAN-SPAM Act (Controlling the Assault of Nonsolicited Pornography and Marketing Act of 2003) or the FTC’s rules.
The CAN-SPAM Act covers commercial email messages and requires them to:
Visit CUNA’s compliance blog—“CompBlog”—at cuna.org/compliance. Email firstname.lastname@example.org with questions or ideas for blog posts, and keep the conversation going with your peers on COBWEB, CUNA’s compliance listserv.