Above: The CUNA Technology Council awarded its Excellence in Technology Awards Monday during the CUNA Tech/OpSS Council Conference in Orlando. From left: Gary Coates, business applications manager, Unitus Community CU; Amber Stansauk, manager of business support, Ent FCU; Michael Mikkelson, CIO, Educators CU; Katy McCabe, AVP of E-strategies, Educators CU; Kevin Miyamoto, manager-information systems, CASE CU; Michael Mahiya, VP/CIO, XCEL FCU.
The CUNA Technology Council honored several credit unions with Excellence in Technology Awards at Monday’s membership lunch, sponsored by PSCU.
The 2015 winners include:
• Unitus Community Credit Union in Portland, Ore., for its sales and service referral solution. Unitus Community identified an opportunity to improve its sales tracking process that had many manual components, with dependencies on Excel spreadsheets.
To streamline processes and improve the experience for members and staff, Unitus Community implemented a custom integrated solution within its core processing system called “The Hub,” noting that user adoption depended on perceived and proven value.
Implementing this solution allowed Unitus Community to improve marketing campaigns, sales reporting, and sales and service performance.
• Educators Credit Union in Mount Pleasant, Wis., for its "Tech IT Up a Notch” program, which is designed to inspire cultural change.
Educators arranged a two-day, high-energy event to promote creativity, encourage collaboration, and reward innovative ideas. Chosen staff represented different departments or locations and promoted organizational diversity.
They organized into teams and tackled innovation-oriented tasks. Educators gained great ideas they believe they can turn into realities.
• CASE Credit Union in Lansing, Mich., for its custom information systems dashboard solution. This solution provides CASE a centralized location for many information technology (IT) tasks, including scripts that perform file transfers and complex processes, and provides links to commonly used sites and applications.
By centralizing these many processes and services, CASE experienced improved efficiency and reduced errors.
• Ent Federal Credit Union in Colorado Springs, Colo., won for its custom solution within its core called “account management.” Ent Federal created a central portal to conduct many common account maintenance items that previously required multiple tools to accomplish.
In addition to common maintenance items such as account creation and maintenance, Ent Federal also incorporated items such as profitable prequalification lending features, red flag warnings, to-do lists, and access to needed forms or disclosures.
Staff and members provided Ent Federal positive feedback about the ease and speed gained from making this change.
• Michael Mahiya, VP/CIO of XCEL Federal Credit Union in Bloomfield, N.J., was celebrated as an innovative leader.
Having learned many lessons about disaster preparedness from experiences including the impact of 9/11 on XCEL Federal's headquarters in the World Trade Center, Mahiya looks to the future with preparedness and e-services in mind.
Mahiya wants to help not only his credit union but others that might not have the same resources, offering them access to their redundant resources in situations such as Hurricane Sandy.
Knowing the value of e-service access and functionality in these types of scenarios, Mahiya and his credit union are developing their own solutions, such as a mobile wallet that will be available to other credit unions.
A panel comprised of CUNA Technology Council members selected the winners based on strategy, process, application, and results, without regard to credit union asset size.