When an elderly member came to Wildfire Credit Union in Saginaw, Mich., and requested a cashier’s check payable to cash, Clarissa Marter immediately saw a red flag.
Marter, who has been a teller at the $696 million asset credit union for 15 years, looked at the member’s account and saw that a $7,650 check had been deposited the day before. The man was now requesting a cashier’s check for $7,000, not knowing who it should be made payable to.
Suspicious, Marter asked the man questions to determine whether the check was legitimate or fraudulent. The man explained that his wife had won a sweepstakes prize and received the check that he deposited the day before.
“As he was talking to me and answering my questions, I could see on his face that the scenario was not making sense to him,” Marter says.
The next day, the credit union determined the check was fraudulent and had been issued on a closed account.
“I’m so thankful to have an employee like Clarissa who can recognize a situation such as this,” says Pam Morse, manager of sales and service at Wildfire. “She truly made a difference in this member’s life.”
Marter says she was just doing her job.
“It felt so good that I could protect this member,” she says. “This is what my job is about, protecting our members.”
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This article initially appeared in Credit Union Front Line newsletter, the monthly sales and service newsletter for branch staff and their managers. Subscribe now to the print edition or PDF version.