To continue to provide a credit card product members want, credit unions must understand their options amid rapid change in the world of payments and card services.
“Get used to disruptions,” says James Guild, managing partner of CU Engage, who spoke at a breakout session Monday at the CUNA Lending Council Conference in Las Vegas. “These waves will continue to come and will continue to put pressure on your staff and your card programs.”
According to Guild, disruptions in payments and card services spring from three areas:
To address the challenges in the payments landscape, your credit union should:
Read more CUNA News coverage of the CUNA Lending Council Conference.