Dorsey uses his local Rotary Club as an example of how not to stay relevant.
When he was young, the service club’s meetings were always packed, but now they’re lucky to fill a small room, he says.
Likewise, credit unions risk aging poorly if they don’t get a handle on messaging to younger generations.
“Millennials don’t know what ‘credit union’ means,” he says, adding that some think it is a labor union or something similar.
If credit unions can break through with their messaging, they stand to do very well, he says, because younger generations are “perfectly-aligned” with credit unions on values.
But credit unions need to figure out what it means to be a digital business, too.
“If we don’t win in digital, we are not going to have a credit union,” Dorsey says. That’s because banking is mobile for younger generations.
“Opening new branches is not exciting to us,” he says.
Dorsey advises credit union leaders to do two things to improve their websites and attract young consumers:
“We have to see how young people look at us," Dorsey notes. Understand what they know about credit unions and what they value in an organization.