FOR IMMEDIATE RELEASE
Vicki Christner – CUNA Communications; (202) 508-6754; email@example.com
Amy Nigrelli – CUNA Marketing; (608) 231-4246; firstname.lastname@example.org
Madison, Wisc. (January 5, 2014) – Credit Union National Association (CUNA) announced today that registration is now open for CUNA World-Class Service Leadership Institute, an opportunity for credit union leaders to learn first-hand from the service industry's most elite team – the staff of the Ritz-Carlton Hotel. Go behind the scenes with the leaders in service May 18-20, 2015 at the Ritz-Carlton, Phoenix. Institute details are available at training.cuna.org/wcs.
“Once again, the team has worked hard to ensure that this program is one of the most immersive experiences a credit union leader can have,” commented Angela Prestil, CUNA Director of Sales Culture Development. Meghann Dawson, CUNA Director of Learning Events added, “Our attendees not only learn how to bring their cultures to a top-tier level, but they see and experience those lessons being put into practice during every staff interaction. It's really eye-opening.”
Centered around the exemplary service standards set forth by the Ritz-Carlton staff, CUNA World-Class Service Leadership Institute offers exclusive insights for improving the service culture at a credit union. Attendees are invited to hear first-hand accounts from the Ritz-Carlton’s team and see the hotel's renowned service principles implemented successfully over the course of their stay.
The specific aim of the institute is to provide credit union management with skills and strategies for redesigning their overall approach to service in ways that will fit the spirit of their credit unions. Attendees will hear from well-respected speaker, Rick Olson, as he discusses the benefits of removing de-motivators in the workplace, using fun as a catalyst for getting work done and more.
During three days of readily applicable sessions, attendees will:
• Break down the Ritz-Carlton’s legendary service process by experiencing it first-hand
• Get behind-the-scenes insights during an exclusive Ritz-Carlton employee discussion panel
• Design a world-class experience to implement at their credit unions
• Foster a culture of accountability among their teams
• Develop skills to coach – not manage – employees for service excellence
For more information on CUNA World-Class Service Leadership Institute and to register, visit training.cuna.org/wcs.
# # #
With its network of affiliated state credit union leagues, Credit Union National Association (CUNA) serves America's credit unions, which are owned by 100 million consumer members. Credit unions are not-for-profit cooperatives providing affordable financial services to people from all walks of life. For more information about CUNA, visit www.cuna.org or follow @CUNA on Twitter. For more information about credit unions, visit www.aSmarterChoice.org and follow @asmarterchoice on Twitter. Visit the CUNA Press Room for a full listing of media mentions, press releases and resources to stay informed on current events within the credit union industry.