On the surface, Erin Laney’s position as senior executive assistant at Charlotte (N.C.) Metro Credit Union seems straightforward enough.
You’d expect her to provide administrative support to the CEO, other senior executives, the board of directors, and supervisory committee.
But there’s so much more, says Ann Robbins, senior vice president of human resources at the $435 million asset credit union.
“She packs so much more into each day, and offers assistance to whatever need arises,” she says.
Laney, for instance, played an “instrumental part” in Charlotte Metro’s application for a metropolitan statistical area charter of Charlotte. This resulted in the credit union’s successful expansion of its community charter beyond its initial single county.
In recognition of her significant service contributions and for embodying the credit union’s core values, Laney recently received Charlotte Metro’s coveted Margaret Cline-Wert Excellence Award, named after one of the credit union’s charter members.
Beyond her normal duties, a “typical” day for Laney might include updating procedures on the employee portal or ordering lunch for an executive committee meeting.
She has selected wall art for a new branch and designed employee recognition certificates for human resources.
A few years ago, Laney oversaw a major landscaping redesign of the corporate offices while simultaneously working with another contractor on interior office upgrades.
“One of the things that makes us great is that the service that we provide to our members doesn’t come just from member-facing staff,” Laney says. “It really is a team effort.”
“Erin’s contributions to our credit union go well beyond that of her role as executive assistant to the CEO,” Robbins adds. “Over the past 10 years, she has worked on numerous special projects and works tirelessly—sometimes seven days a week—to accomplish it all.”
Away from work, Laney enjoys spending time in the outdoors and with her family, dog, and a second rescued guinea pig.
She also is an accomplished local artist, with commercial murals displayed throughout the Charlotte area.
Laney is motivated by the credit union mission of helping others.
“What I love most about credit unions is that people helping people philosophy,” Laney says. “It’s not just words. It’s put into action every day.”