The Telephone Consumer Protection Act (TCPA) is impacting consumer-friendly communications between credit unions and their members, CUNA Senior Director of Advocacy and Counsel Leah Dempsey told a Federal Communications Bar Association panel discussion Thursday. Dempsey explained the ways for relief outlined in CUNA’s petition for TCPA relief to the Federal Communications Commission.
“CUNA’s petition proposes two routes toward equalizing TCPA treatment of informational messages to landlines and cell phones,” Dempsey said. “First, it proposes that the Commission adopt an established business relationship (“EBR”) exemption for credit union informational messages to cell phones. A second route available to the Commission is to utilize its express authority to exempt calls that are without charge to the called party.”
Also, on the panel were senior staff from the FCC including Claude Aiken, Legal Advisor, Wireline, to FCC Commissioner Mignon Clyburn and Co-Chair, FCBA Privacy and Data Security Committee, Mark Stone, Deputy Chief, Consumer & Governmental Affairs Bureau, FCC, and Kristi Thompson, Deputy Chief, Telecommunications Consumers Division, Enforcement Bureau.
CUNA filed its petition with the FCC in September, and the commission opened it for comment a week later. More than 150 comments supporting CUNA’s petition were received.
CUNA is continuing its push for TCPA relief, and recently met with FCC representatives.
During the panel, Dempsey also noted that other regulators, including the Consumer Financial Protection Bureau, have encouraged financial institutions to use text messages and other forms of communication to ensure consumers have up-to-date account information.