The Consumer Financial Protection Bureau's (CFPB) latest request for information (RFI) seeks feedback on its handling of consumer complaints and inquiries. This is the 12th in a series of RFIs announced as part of Acting Director Mick Mulvaney’s call for evidence to ensure the bureau is fulfilling its proper and appropriate functions.
The bureau is seeking comments and information from interested parties to assist the bureau in assessing its handling of consumer complaints and consumer inquiries and, consistent with law, considering whether changes to its processes would be appropriate.
To date the Bureau has received 1.5 million consumer complaints.
This RFI will provide an opportunity for the public to submit feedback and suggest ways to improve outcomes for both consumers and covered entities.