CU Mag: What’s a good conversion you’ve experienced?
Tanner: One of the most effective was at a credit union in Northern California. The CEO, after everyone had posted their transactions during a simulation test, took everyone to a beauty shop for pedicures.
They came back, balanced everything, and did the evaluation. They shifted into a relaxing environment and got a little body work done.
CU Mag: Any last thoughts?
Tanner: At Pacific IBM, we had several core conversion mottos, including “There’s no finish line.”
That’s not a comforting motto.
Another was, “There’s only one wrong answer: ‘Because that’s the way it’s always been done.’ ”
If you say that, you know you’ve got trouble. When you think something can’t change, you’re probably wrong.
• Compare and contrast the credit union movement's top core processors and their systems' features and functions using Credit Union Magazine's 2011 Information Systems Guide.
Bill Merrick is deputy editor of Credit Union Magazine. Follow him on Twitter via @CUMagazine.