Who: Mary Moss
What: Community Relations Manager, Harborstone CU
Where: Tacoma, Wash.
On receiving the Pierce County Chapter of CUs’ Lifetime Achievement Award: It was an honor; more than I could have imagined. Being recognized by my peers—whom I feel are more deserving of this award—really makes me proud. It means I’ve done my job well without effort because helping people help themselves is my passion.
Maintaining enthusiasm for CUs is easy: When I help someone achieve financial goals, it inspires me. I started as a teller and worked in operations and lending for many years. I haven’t issued a loan recently, but it’s rewarding when longtime members remind me I gave them their first loans. I’m thrilled when they tell me they now have families and that all their financial needs are fulfilled through Harborstone.
I’m grateful to Harborstone: Through its monetary and emotional support, I was able to obtain my associate’s, bachelor’s, and M.B.A. degrees. The credit union supported me every step of the way.
Harborstone’s culture is: Family-oriented. The culture is based on the eight principles of the “heroic environment”:
I came to the CU: During the “green bar” era 32 years ago. Employees had to search through reams of green-bar paper to find members’ balances, deposits, and withdrawals. Typewriters were an important piece of equipment, because all documents were hand-typed. There could be no type-overs or corrections. Members at the teller windows watched our every move. It was nerve-racking. We were happy when computers arrived.
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