By the end of 2011, smart phones will outsell standard cell phones, and consumers will continue to defect from bank and credit union websites to pay billers directly.
So says “The Future of Member-Facing Technologies in Credit Unions,” a report by the Filene Research Institute that examines how changes in consumer habits will affect credit unions.
The report advises credit unions to focus on three areas:
WASHINGTON (5/4/15, UPDATED 1:45 p.m. ET)--Building on the success credit union advocates are having in getting data breach legislation introduced in the U.S. Congress, today CUNA launches a new call to action to garner support for the recently introduced House Data Security Act of 2015 (H.R. 2205).