6. By 2015, 20% of non-IT Global 500 companies will be cloud service providers
The move by non-IT organizations to provide non-IT capabilities via cloud computing will further expand the role of IT decision making outside the IT organization.
This represents yet another opportunity for IT organizations to redefine their value proposition as service enablers—with either consumption or provision of cloud-based services.
As non-IT players externalize core competencies via the cloud, they will be interjecting themselves into value chain systems and competing directly with IT organizations that have traditionally served in this capacity.
7. By 2014, 90% of organizations will support corporate applications on personal devices
The trend toward supporting corporate applications on employee-owned notebooks and smartphones is already underway in many organizations and will become commonplace within four years.
The main driver for adoption of mobile devices will be employees—individuals who prefer to use private, consumer smartphones or notebooks for business rather than using old-style limited enterprise devices.
IT is set to enter the next phase of this consumerization trend, in which the attention of users and IT organizations shifts from devices, infrastructure, and applications to information and interaction with peers. This change in view will herald the start of the postconsumerization era.
8. By 2013, 80% of businesses will support a workforce using tablets
The Apple iPad is the first of what promises to be a huge wave of media tablets focused largely on content consumption and communications rather than content creation, with fewer features and less processing power than traditional PCs and notebooks.
Support requirements for media tablets will vary across and within enterprises depending on use scenarios.
At a minimum, in cases where employees bring their own devices for convenience, enterprises will have to offer appliance-level support with a limited level of network connectivity (which will likely include access to enterprise mail and calendaring) and help desk support for connectivity issues.
Visit Gartner’s website for more information.