1. Focus on people issues
Creating successful teams depends largely on team member interaction. Virtual teams must to compensate for the inherent lack of human contact by supporting team spirit, trust, and productivity.
They can do so by:
2. Create trust
Task-based trust differentiates top-performing teams. Establish trust by bringing team members together face-to-face early on in the team’s formation. Devote part of this meeting to building relationships and learning about team members’ capabilities.
Other ways to build trust:
3. Embrace ‘soft’ skills
Lepsinger and DeRosa found that virtual teams that have been through team-building and interpersonal skill development activities perform better than those that have not.
Use team-building sessions—ideally conducted at an initial or subsequent face-to-face team meeting—to help team members strengthen working relationships and create team momentum that can enhance team effectiveness.
Assess development needs for team members and team leaders, and conduct skill-building focused on these areas. Reassess these needs over time.
Next: Watch out for performance peaks