Who: John Fiore
Where: Motorola Employees CU, Schaumburg, Ill.
Mobile banking is big at our CU:
Our members can access mobile banking via our mobile website, text message, or our mobile applications for Android phones and iPhones.
We rolled out mobile banking in December 2010. By May, we already had more than 4,000 members using it. That’s more than 10% of our members in only five months.
It’s important for CUs to offer mobile banking services because:
Members are always looking for more convenient ways to access and conduct transactions on their accounts. With mobile banking, members can manage their money whenever they want and wherever they are.
CU executives should understand technology:
Just as they should for all of their products and services. But it’s more important that they have the right team of people on staff with a high level of technical expertise. We’re fortunate to have a great information technology team. They make my life a lot easier.
Am I a techy person?
Does using my Motorola Droid count? No, it’s fair to say no one will ever accuse me of being a techy person.
The main characteristic of our CU that members seem to really appreciate:
We look out for their interests as though they were our own. We’re on their side, and we’re advocates for their financial well-being.
My best work hours:
I’m definitely a morning person. When the sun comes up, I’m ready to go. I’m lucky if I’m still awake on the couch to watch the 10 p.m. news.
A recent personal accomplishment I’m proud of:
Over the years, I’ve been proud of so many accomplishments. But, I’m always proudest of my current challenge since it’s the most important thing to me at the time. Currently, I’m helping to charter a new corporate—Alloya Corporate Federal Credit Union. It will add enormous value to small and midsize credit unions and the future of the credit union movement.
My favorite lifelong hobby:
I love to collect sports memorabilia. It’s part of sports history and it links the past to current-day sports. I have more than 600 autographed items—pictures, jerseys, bats, and balls—on display at my home. Some of my favorite items are signed by Walter Payton, Michael Jordan, Mickey Mantle, Ted Williams, Joe DiMaggio, and Vince Lombardi.
To achieve work/life balance:
You have to make time for both. Plan your family calendar the same way you plan your work calendar. If you don’t plan for family time, it won’t happen.
To “get away from it all”:
Nothing beats a vacation with my family. It doesn’t matter where, as long as we’re all together.
My favorite time of year:
Summer, hands down. I can enjoy the yard, golf, and my Cubs. The only enjoyable thing about Chicago winters is the Christmas and New Year’s holidays.