Looking at potential new security concerns, Messier says credit unions should keep an eye on remote deposit capture and the expanding number of channels for financial transactions.
“The good news is that some channels will actually decrease the amount of fraud,” he says. “For example, mobile is a strong point of authentication so we could see less fraud with that channel. Also, it’s easier and faster for mobile users to get alerts about their accounts—minutes versus hours or even days.”
Messier says, however, that credit unions should not forget:
One problem, however, is that people include personal information on social networking sites that can be used against them, Messier notes. “Some members, for example, casually let slip answers to the challenge questions credit unions ask to authenticate users such as ‘What was your mother’s maiden name’ or ‘What street did you grow up on?’ ”
Wire transfer scams
There was a “significant resurgence” in wire transfer scams in 2010, particularly those involving home equity lines of credit (HELOC), says Brad Mundine, senior manager, credit union protection risk management, for CUNA Mutual Group. And he expects that trend to continue.
Typically with this type of fraud, transfers are requested over the phone, a portion of the funds are pulled from the member’s HELOC, and the wire is sent to a foreign bank, Mundine explains.
Credit unions can reduce wire transfer risks through a variety of mechanisms, says Dave Selina, Fiserv segment executive. He cites Fiserv’s WireXchange solution for completing end-to-end wire transfers.
WireXchange offers both multifactor and multilayered solutions that improve security, with options customizable to the credit union’s specific security policies and requirements, Selina explains.
It also provides a variety of tools to help minimize fraud, including the ability to red-flag transactions for review prior to release; reports that monitor activity in real-time; various security authorization options; and scanning of all wires for Office of Foreign Assets Control compliance.
“To reduce internal fraud risks, dual controls are required to complete select wire-related tasks,” he says.
Tanner says core processors have been good about disseminating best practices, listening to clients’ suggestions and concerns, and providing useful information because it’s in everyone’s best interests.
“Credit unions should take advantage of security seminars, training, and the latest updates,” he says. “They should understand current and evolving threats, and always ask questions. Chances are good that others have asked these questions and that answers are readily available.”
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