This year’s Louise Herring Philosophy-in-Action Member Service award winners have demonstrated a dedication to improving members’ financial health.
CUNA’s Awards Committee presents the Herring award to credit unions demonstrating the “internal application of the credit union philosophy” to improve financial matters and expand financial education opportunities for members.
Judges look for creativity in the award entries, says Amy Bucaida, vice president of marketing and communications for the Missouri Credit Union Association, and a member of the CUNA Awards Committee. That’s what will get them noticed, she adds.
Some initiatives recognized by the Louise Herring Award program include exceptional member service, financial counseling for struggling members, and educating members about the credit union difference.
Credit Union Magazine recently spoke with two winning credit unions: Hank Hubbard, president/CEO of Communicating Arts Credit Union in Detroit; and Rachel Langtry, vice president of marketing and communications Credit Union 1, Anchorage, Alaska.
|Hank Hubbard, president/CEO, Communicating Arts Credit Union|
Communicating Arts Credit Union was recognized for meeting the specific needs of low-to-moderate income members with products and services such as the MyPayToday loan and a saving program, Save to Win.
Credit Union 1 won their award for providing reasonably-priced
financial products and services to Alaskan residents who previously lacked access to them.
Credit Union Magazine: Why is it important to offer products and programs encouraging good money management skills to members and/or the local community?
Hubbard: Low-income people [like in our area] often don’t feel like
they have an alternative. They cash their checks at the local liquor store because they don’t feel they like they would be allowed to open
a bank or credit union account. It’s really important for us to get out there, be in the community, and let them know there is a choice out there.
Langtry: Our credit union began as a teachers’ credit union, so education is in our roots. And we take that really seriously. Our goal is to bring financial education to every person we can: from our teller lines, to schools, to the general public.
We want people to know that sometimes bad things happen to good people, and everybody deserves a second chance. We really make an effort to help our members and community navigate through tough times so they can build stronger futures.
Next: More from these award-winning credit unions