You can sit back and wait for lending opportunities to knock on your door, or you can throw open that door and create your own opportunities.
Lending innovators have a knack for spotting and acting on opportunities to make loans and boost the bottom line. This requires new products, new relationships—and new ways of looking at lending.
Input for innovation
Coastal Federal Credit Union in Raleigh, N.C., employed a “cross-functional” approach to develop new credit card products aimed at two distinctly different audiences: young adults heading to college and big-ticket buyers tempted by 0% financing offers.
“We get a lot of input from our business units,” says Willard Ross, senior vice president/chief retail officer for the $2.2 billion asset credit union. “Marketing really hatched these two ideas. Then we talked to lending, front-line staff, and other folks throughout the credit union to come up with our final product.”
Coastal Federal—a select employee group-based credit union that serves more than 1,000 organizations—also worked with the vendor FIS to customize software to accommodate the new products.
Each card has unique features that appeal to potential cardholders:
►The Big Ticket Card lets cardholders make a transaction of $600 or more at any merchant—for one large item or multiple small items, so long as the charges appear on the statement as a single transaction—and pay 0% interest on the balance for six months.
When the six-month period ends, the interest rate reverts to a higher rate, currently set at 18%, which also applies to purchases of less than $600. Cardholders can make multiple qualifying transactions. Launched in July, the card requires applicants to have credit scores of 660 or better, and has attracted 300 cardholders as of Nov. 1.
►The Student [CU] Card helps young adults eventually qualify for a $2,500 credit limit, either on their own or with a co-signer. The card’s spending limit is $500 for the first two years, and it gradually increases to $2,500 if cardholders keep payments current.
Both cards are aimed at preserving important relationships. With the Big Ticket Card, Coastal Federal hopes to persuade members to carry a second credit card with features that counter retailers’ 0% offers, while using another lower-rate Coastal Federal card for routine transactions.
The credit union uses the student card to build relationships with the next generation of members—and their parents—with a product that builds a credit history and prevents cardholders from running up high levels of debt.
“We think we’ve got winners with both of these products,” Ross says.
Coastal Federal also strives to reach targeted markets while limiting the credit union’s risk exposure. A three-year-old program for foreign graduate students at Duke University and the University of North Carolina, for example, offers student loans that are guaranteed by the universities.
And a new product offers 100% loan-to-value home equity loans, made possible when the credit union found an insurer willing to cover the higher risk.
Only a handful of homeowners have used the 100% option thus far. Most opt for the lower-rate, 85% loan-to-value option when they realize they have more equity than expected.
But the product is still valuable, Ross says, because it creates an opening with homeowners.
“That has been the greatest thing. We’re having way more conversations now because we have something that stands out in the marketplace.”
NEXT: Rehab mortgages
Not only does absenteeism affect your bottom line, it increases everyone’s workload.