As you create strategies and goals to guide your credit union into the future, consider how these 10 trends, from the 2013-2014 CUNA Environmental Scan, might alter the course you set:
1. Mobile payments are growing at a 68% annual growth rate—from $16 billion in 2010 to a projected $214 billion by 2015. It has been called the single greatest opportunity—and threat—for credit unions.
This is a new ballgame. Members used to come to credit unions for cash and credit union-branded checks or plastic cards.
But members won’t be coming to the branch for their mobile payment branded devices. Instead, mobile payments will come down to access, not devices.
The challenge will be to retain your members in a mobile-payments world.
2. Mobile banking. Consumers expect to be able to access a variety of financial products and services from their mobile devices with ease and reliability.
There will be an estimated two billion active smartphones worldwide by the end of 2013, according to Deloitte. Mobile banking has gone from cutting edge to mainstream faster than any other financial innovation.
It’s quickly becoming a basic expectation, especially among younger consumers.
But there’s a downside, and it involves…
3. Mobile malware. With the rapid proliferation of smartphones and the explosion of downloadable applications, it was only a matter of time before malware started targeting mobile devices.
That time has arrived: Trend Micro estimates the number of malicious Android apps will hit one million in 2013.
Your credit union will have to invest more in mobile malware detection and prevention to keep up with increasing threats. Educating members about how to protect themselves from mobile malware also should be a priority.
4. Credit union lending is expected to grow 5.5% in 2013 and 6.5% in 2014. Credit unions finally report rising loan balances after three years of negligible growth due to an improving economy, rising consumer confidence, and declining household deleveraging.
Credit unions can expect growth in auto loans, credit cards, and purchase mortgages due to pent-up demand created by the recession. And a 3% to 5% increase in home prices over the next year should increase demand for second mortgages and home equity loans.
It’s time for loan underwriters and loan officers to get out of a recessionary mind-set and think proactively about growing loan portfolios.
5. Credit union earnings will be meager. Average return on assets will fall to 0.75% in 2013 and 2014 from 0.84% in 2012. A 10 basis point (bp) decline in net interest margins will be partially offset by a 5 bp decline in loan loss provisions.
The Federal Reserve’s policy of maintaining low interest rates will maintain downward pressure on credit union net interest income for the next two years. With asset yields falling faster than funding costs, interest margins will fall from 2.93% in 2012 to 2.8% in 2013—the lowest on record
NEXT: Unite for Good
Not only does absenteeism affect your bottom line, it increases everyone’s workload.