"Bankers are spending too much time at their desks and not enough time out with their small-business accounts," says Charles Wendel, president of Financial Institutions Consulting. Wendel spoke Tuesday at BAI's 2013 Retail Delivery Conference in Denver.
"Following the recession, banks have created a very narrow box within which they'll lend," Wendel says. "That has created an opportunity for other lenders to come in and make those loans."
Wendel gave this five-step approach for making more small-business loans:
View more coverage of BAI's 2013 Retail Delivery Conference.