"Consumers want to do business with companies that solve problems for them, so your brand should promise to solve problems," Peter Sheahan tells attendees of BAI's 2013 Retail Delivery Conference in Denver on Thursday.
"It's important that your financial institution take more controlled risks because action always precedes clarity," says Sheahan, who wrote the bestselling books "Flip" and "Generation Y".
Consumer Financial Protection Bureau Director Richard Cordray will step down from the agency by the end of the month after serving since 2013. CUNA President/CEO Jim Nussle said CUNA looks forward to a new era at the bureau, one that takes credit unions’ structure and purpose into account during rulemakings.
Credit unions now have less than six months to come into compliance with FinCEN's Customer Due Diligence rule, effective May 11, 2018, which includes provisions on identifying the beneficial owners of legal entity accounts.