"Consumers want to do business with companies that solve problems for them, so your brand should promise to solve problems," Peter Sheahan tells attendees of BAI's 2013 Retail Delivery Conference in Denver on Thursday.
"It's important that your financial institution take more controlled risks because action always precedes clarity," says Sheahan, who wrote the bestselling books "Flip" and "Generation Y".
FinCEN issued a list last week of frequently asked questions regarding Customer Due Diligence requirements for financial institutions. The document contains 24 sets of questions and answers, which are also available on. CUNA’s CompBlog .
Oral arguments in the lawsuit against the Federal Communications Commission regarding its Telephone Consumer Protection Act will begin Oct. 19. CUNA filed an amicus brief last year asking for the ruling to be vacated.