Bob Meara (left), senior analyst with Celent, presents research on consumers' use of branches.
Steve Kubala (right), senior vice president/chief operating officer for University FCU in Austin, Texas, discussed his credit union's innovative self-service model that blends technology, culture, and organizational change. During its first six months, the initiative saved more than $400,000 per branch in annual operating costs and more than doubled sales productivity.
University FCU was named a Celent Model Financial Institution in 2013.
WASHINGTON (7/29/15 UPDATED 2:18 p.m. ET)--The Federal Open Market Committee is maintaining the federal funds rate, citing “moderate” expansion of U.S. economic activity in its post-meeting statement this afternoon.