Bob Meara (left), senior analyst with Celent, presents research on consumers' use of branches.
Steve Kubala (right), senior vice president/chief operating officer for University FCU in Austin, Texas, discussed his credit union's innovative self-service model that blends technology, culture, and organizational change. During its first six months, the initiative saved more than $400,000 per branch in annual operating costs and more than doubled sales productivity.
University FCU was named a Celent Model Financial Institution in 2013.
CUNA’s compliance staff went back to basics in a recent CompBlog post highlighting what credit unions should do when they receive a garnishment notice. The entry covers 5 steps credit unions should follow.
The House Financial Services Committee will conduct a hearing on Rep. Jeb Hensarling’s (R-Texas) Financial CHOICE Act next week. CUNA President/CEO Jim Nussle said CUNA appreciated the effort to bring regulatory relief to credit unions and other institutions.