Bob Meara (left), senior analyst with Celent, presents research on consumers' use of branches.
Steve Kubala (right), senior vice president/chief operating officer for University FCU in Austin, Texas, discussed his credit union's innovative self-service model that blends technology, culture, and organizational change. During its first six months, the initiative saved more than $400,000 per branch in annual operating costs and more than doubled sales productivity.
University FCU was named a Celent Model Financial Institution in 2013.
Once the Financial Crimes Enforcement Network’s new customer due diligence rule becomes effective May 11, 2018, credit unions will be required to identify and verify the beneficial owners of business-type accounts.
Atlanta-based Arby’s restaurants has acknowledged a data breach involving approximately a number of its corporate-owned locations, reports Krebs On Security. The breach is estimated to have occurred between Oct. 25, 2016, and Jan. 19.
Federal Reserve Chair Janet Yellen testified before Congress this week, and her remarks match CUNA economists’ prediction of moderate economic growth in 2017. Perc Pineda, senior economist at CUNA, also predicted rate hikes this year.