Bob Meara (left), senior analyst with Celent, presents research on consumers' use of branches.
Steve Kubala (right), senior vice president/chief operating officer for University FCU in Austin, Texas, discussed his credit union's innovative self-service model that blends technology, culture, and organizational change. During its first six months, the initiative saved more than $400,000 per branch in annual operating costs and more than doubled sales productivity.
University FCU was named a Celent Model Financial Institution in 2013.
It is imperative that Congress take action to eliminate the negative consequences of last year’s changes to the Telephone Consumer Protection Act, CUNA wrote to a House subcommittee conducting a TCPA hearing Thursday.
Plaintiffs, including CUNA and certain state credit union leagues and credit unions, urged a Pennsylvania federal judge today to reject Wendy’s Co. request to dismiss a class action lawsuit against the fast-food giant.
While CUNA’s Compliance Community and CompBlog are the credit union community’s premier source for the latest compliance information, CUNA’s compliance staff will also be going “back to basics” on the second and fourth Wednesday of each month.