Achieving lasting success requires CU marketers and business developers to be "rock star good," says business performance expert Ryan Estis. Rock star marketers, he says, do three things consistently well: Collaborate, serve as change agents, and champion the organization's culture. Estis was Thursday's keynote speaker.
The CFPB released the results of its survey on debt collection Thursday, prior to its discussion on the same topic. The survey, which consisted of 53 questions about first- and third-party debt collection, does not specifically identify credit unions.