BROOKFIELD, Wis. (3/27/15)--A recent report from CEB TowerGroup tapped Fiserv Inc.'s LoanServ platform as best of class in three of four categories.
LoanServ was recognized in the areas of core servicing functions, shared systems and enterprise support.
The Loan Servicing Systems Technology Analysis report cited LoanServ as one of the most comprehensive enterprise loan servicing systems available for small, medium and large loan servicers.
LoanServ provides self-service options for borrowers to access and update their information online in real-time, make payments, request payoffs and print payment histories. It also has been enhanced to help borrowers avoid delinquency and default and to help loan servicers meet regulatory requirements.
Further, LoanServ allows customer service scripting guidance to be embedded in the loan servicing process, facilitating problem resolution and improving customer satisfaction.
Over the past 10 years, Fiserv expanded LoanServ from a mortgage-only system into a comprehensive enterprise loan servicing system that can manage consumer, auto and equity loans.