SYRACUSE, N.Y. (10/14/14)--Though she's only worked at Syracuse (N.Y.) Fire Department FCU for four years, member service representative Amanda Galloway has already achieved legendary status.
At least she has in the eyes of her colleague Virginia Victory, branch manager at the $79 million-asset credit union, who says that Galloway makes the credit union "a better place to work."
"I love meeting new people and establishing a friendship with our members, like (the TV show) 'Cheers,'" Galloway told Credit Union Magazine. "It makes each visit feel more like a family environment, which I believe is less stressful when handling transactions or issues with members' accounts."
In honor of International Credit Union Day, which falls on Thursday, Credit Union Magazine has released its second annual "Rock Stars" issue, which highlights the extraordinary work carried out by those credit union employees who typically operate behind the scenes, like Galloway.
This is the first of four "Rock Stars" that News Now will highlight in the coming days. To access the magazine's full coverage of its stars, use the resource link below.
While Galloway usually sends the members who appear at her window away with a smile--in addition to making sure they've been helped in a timely manner--as Victory mentioned, it's not only members who enjoy Galloway's service.
Galloway told the magazine she's constantly making her co-workers laugh, which can add levity to occasionally stressful situations that arise during the work day.
She even brings sketch comedy to the table.
"One of my favorite hobbies is creating silly characters like you would find on 'Saturday Night Live,' mostly because I've loved the show since I was a little girl and aspire to be a part of the cast one day," Galloway said.
Whether Galloway is sending her coworkers into stitches, or regaling them with stories of her mischievous bunny "Jaxon Bentley," there's no questioning the passion she brings to the credit union each day.
"I ultimately came to work here because I enjoyed the atmosphere of the credit union," she told the magazine. "I wanted a position that would challenge me in different ways than I had been before."
The following is a full list of Credit Union Magazine's Rock Stars: