DANVILLE, Pa. (9/19/14)--Members strolling into Service 1st FCU, Danville, Pa., on Wednesday may have encountered a friendly but unfamiliar face at the teller window: That of Pennsylvania Credit Union Association President/CEO Pat Conway.
Pennsylvania Credit Union Association President/CEO Pat Conway shadows Nicole Hoyes, assistant branch manager at Service 1st FCU, Danville, as an employee of the credit union for the day. (Pennsylvania Credit Union Association Photo)
The $234 million-asset credit union offered Conway an opportunity to experience a day as an employee of the credit union, and Conway took advantage by dabbling in a number of different roles (Life is a Highway Sept. 18).
At the outset of the day, Conway was greeted by Bill Lavage, Service 1st's president/CEO, and joined him for a meeting with the credit union's leadership team for a discussion on the important business items for the day and an overview on the progress of several upcoming and long-term projects.
After the meeting, Conway met with the credit union's branch managers to discuss operation strategies, cooperative support and meeting member needs.
When shadowing Nicole Hoyes, assistant branch manager at the Corporate Center office in Danville, Conway experienced how employees interact, educate and provide service to Service 1st members.
"One of the things I love must about credit unions is our collective passion for improving our members' financial lives," Conway said.
At the end of the day, Conway sat down with Brett Johnson, vice president of lending, to learn about what strategies, techniques and challenges credit unions face when providing member service.
Conway said the day provided first-hand experiences that allowed him to gain an even better understanding of the association's membership.