LAS VEGAS (11/6/14)--In a vibrant wake-up session kicking off the Wednesday sessions of the Credit Union National Association's Community Credit Union & Growth Conference here, moderator Jeff Rendel asked attendees to sum up in seven words their biggest take-away lesson from the previous day's wide-ranging topics.
The seven-words theme has been running through the conference here, making its debut Tuesday in Rendel's keynote address. Rendel highlighted "seven words you should never hear at a credit union," playing off of George Carlin's well-known comedy routine about "The Seven Words You Can Never Say on Television."
Rendel identified the seven banned words at credit unions as: "We have always done it that way." Rendel is president of Rising Above Enterprises, a company that works with financial services providers on leadership, sales and strategy issues.
Although some participants hit the seven-word limit better than others, among attendees' astute observations were:
Also, featured on Wednesday morning was a session in which six of Credit Union Magazine's "2014 Credit Union Rock Stars"--recognized for their contributions to the credit union movement--shared their perspectives on serving members. (See: CU Rock Stars share tips for making a difference.)