SAN DIEGO (11/6/14)--Every credit union employee is a hero to someone--and they should be treated as such at work, consultant Andy Janning told CUNA Lending Council Conference attendees Tuesday in San Diego.
|Imagining that each employee is on his or her individual hero's journey provides a more positive and productive work environment, consultant Andy Janning told CUNA Lending Council Conference attendees Tuesday in San Diego. (CUNA Photo)|
Credit union leaders should help employees on their "hero's journey," he said, referring to the term devised by author Joseph Campbell.
"Every one of you is on a hero's journey," Janning said. "If we see employees as heroes, it makes things inherently better. You need to create more heroes and fewer villains in your organization."
Credit unions can do so by embracing six ideas:
"Too many people use the 'pelican model' of compliments," he said. "They swoop in, leave a load of crap, and fly out. Be specific--that's what sticks;"
Credit union lenders are natural heroes, he added. "You help members change their lives and find their dreams. That's rare, precious--and super freaky."
For more coverage of the CUNA Lending Council Conference visit Credit Union Magazine.