WICHITA FALLS, Texas (3/27/14)--Union Square FCU's newest branch is driven by technology, merging security with a Starbucks-like service experience.
The $324 million-asset credit union's branch includes time locks, hand scanners and mini vaults--known as cash recyclers--between teller stations that allow for cashless drawers. Members are served in a casual, open area "cash bar" (Times Record News March 24).
Financial service representatives also staff a technology center to assist members with digital banking channels.
The branch's retail and mortgage sides run virtually autonomously, so each can run independently during extended hours on weeknights and weekends--an added security feature.
Multifactor authentication is required to access the branch's safe deposit vault. Members with safe deposit accounts must enter a PIN, and then place their hand on a scanner before they are allowed to enter the room. They also have a key to open their specific box.
When cash is dropped off by couriers, a high-tech video and entry system monitors activity, with a "man trap" in the entry way to ensure only authorized personnel access the building.