MADISON, Wis. (1/8/14)--Registration is now open for the Credit Union National Association's World-Class Service Leadership Institute set for June 9-11 in Denver.
Attendees experience first-hand the exemplary service standards of The Ritz-Carlton and its staff, and take away how they can improve the service culture at their own credit union.
"Every year, we hear from attendees that this institute shines new light on credit union service cultures," said Angela Prestil, CUNA director of sales culture development. "By interacting with the Ritz-Carlton staff and experiencing their top-tier service culture from the other side of the counter, attendees learn what makes the biggest impact and walk away with a better idea of what member service means to them."
All levels of credit union professionals attend the institute, which focuses on skills and strategies for improving their credit union's service culture.
The institute's sessions cover the current state of service in America, the Ritz-Carlton's legendary service process, how to design a world-class service culture and how to develop skills to coach employees for service excellence. Attendees also will have an opportunity to get behind-the-scenes information during an exclusive, Ritz-Carlton employee discussion panel.