MADISON, Wis. (9/10/14)--A new white paper from the CUNA HR/TD Council examines how credit union trainers can effectively train employees in a business world that continues to grow more and more decentralized.
Called "Modern Training for Decentralized, Diverse and Remote Learners," the paper takes a look at training trends, challenges, tools and remote approaches and techniques to staff learning no matter their position or, perhaps more importantly, their location.
This advice can be especially useful for credit unions, which often have numerous locations, branches, headquarters and call centers.
"For an organization with multiple locations or branches, such as a credit union, meeting staff needs for continual training and retraining can be a challenge," said Kimberly Frederickson, vice president of financial education and business development for Summit CU, Madison, Wis., with $2 billion in assets.
One of the most effective ways to meet that challenge, the paper argues, is through the remote approach.
Referring to remote classrooms online, a remote setting is suited to any type of course where learners are located in a range of geographical locations, the paper said.
Using webinars, trainers can share their screens with students, share the microphone and easily view and respond to questions using chat functions.
While some refute the efficacy of an online course compared with live, in-person courses, webinars can connect learners with instructors across great distances, and they allow a trainer to be present throughout the training session.
Whether online or in person, the trainer plays a critical role in the learning experience, said Danielle Buscher, learning and development manager for West Community CU, O'Fallon, Mo., with $161 million in assets.
"The role of the remote trainer is to make sure the same learning occurs whether the learner is sitting in a classroom or at another location," she said.
To access the full paper, use the link.