MADISON, Wis. (4/9/14)--Two recent newspaper articles describe how credit unions are among the financial institutions using interactive tellers to reach wider range of consumers with fewer resources, including less physical space.
Interactive tellers are a combination of high tech and high touch. They use real-time video technology to connect consumers with live member service representatives working from remote call centers.
They allow credit unions to serve members with live tellers from remote locations. Financial institutions can perform more transactions with fewer employees. "These interactive tellers are perfect for rural communities and less populated areas," Patrick Jury, president/CEO of the Iowa Credit Union League, told the USA TODAY in an article published Monday.
Diebold, a CUNA Strategic Services provider, is among the companies that offer interactive tellers. One of the Diebold devices is in use at the $16 million asset Family Community CU in Davenport, Iowa.
An April 7 El Paso Inc. article describes how $2 billion-asset GECU is using interactive tellers to drive its smaller branch model. Over time the credit unions will close larger branch buildings and open small, satellite locations with real, human tellers available through interactive tellers.
Many of GECU's 312,000 members are already familiar with the system because the credit union already uses interactive tellers at four of its branches.
The interactive tellers also allow the credit union to be open 8 a.m. to 8 p.m. weekdays and 10 a.m. to 4 p.m. Saturday.
To read the articles, use the links.