Are Your Volunteers Prepared?

Help directors stay connected with these resources.

November 1, 2011

Make sure volunteers are up-to-date on regulations and changes that may affect your credit union. Help them build a foundation and stay connected with these resources.

Build Financial Proficiency

NCUA requires that federal credit union board members understand the balance sheet and income statement, and have a working familiarity with basic finance and accounting practices.

The CUNA Board Financial Literacy Certificate helps volunteers show they’re financially capable. Directors can earn the certificate two ways, by:

  1. Completing six self-study Volunteer Achievement Program (VAP) courses, and then passing an assessment to earn the certificate; or
  2. Attending either:
  • CU Finance for Non-Financial Managers & Volunteers, April 22-25, 2012, in Orlando, Fla. (also available as an eSchool program); or
  • Volunteer Certification School, September 23-28, 2012, in Long Beach, Calif.

Learn more and enroll today at

Join the Volunteer Network

Become a member of the CUNA Volunteer Network and discover the best way—industrywide—to stay informed, involved, and connected. This online offering will allow you to reach out to fellow Volunteer Network members any time and any place.

Membership benefits include access to:

  • A list serve of knowledgeable peers;
  • More than 20 downloadable courses;
  • Credit Union Magazine;
  • Directors Newsletter;
  • Handbooks in PDF format;
  • Whitepapers and case studies; and
  • Discounts on CUNA conferences and webinars.

Annual memberships cost $299 or less for individuals and $1,299 for the entire board. Join now and get the remainder of 2011 included with your 2012 membership.


Empower Front-Line Staff

Provide the monthly Credit Union Front Line newsletter to all tellers, member service representatives, call center staff, and their supervisors. They’ll stay current on regulatory and fraud issues, and learn how to improve their sales and service skills.

Recent issues covered:

  • Preparing for questions about new credit card rules;
  • Understanding check fraud prevention;
  • Handling seasonal uptick in auto loans; and
  • Testing telephone effectiveness.

To learn more and view a sample issue, visit and select Front Line Newsletter under “products & services.”

Training Bundle Delivers Savings

It’s said that training doesn’t cost; it pays. But when times are tight, it can also be one of the first budget items cut.

The CUNA Training Bundle can increase training efficiency and deliver savings. 

For just one payment, your entire credit union will receive access to all CUNA audio conferences, webinars, and eSchools. Purchased individually, this training would cost thousands of dollars. With the bundle, your staff has complete access to all of these materials for a fraction of the price. 

The CUNA Training Bundle is available for purchase before January 15, 2012. Order now and start delivering the latest training on demand.