Five Rules for Giving Feedback
There is a right way to tell employees how their performance measures up.
Leadership requires telling employees how their performance measures up, according to “How to Lead by The Book: Proverbs, Parables, and Principles to Tackle Your Toughest Business Challenges."
“How to Lead” offers five rules to help managers make the most of their feedback:
- Don’t delay. Give feedback as quickly as possible after an action. Delayed consequences lessen the impact of your message and can render feedback as a mere afterthought.
- Be specific. Being precise accomplishes two things: You let other people know that you appreciate them enough to pay attention to exactly what they did, and you reinforce positive behavior.
- Share praise. A pat on the back causes most people to try even harder in the future.
- Know your audience. Customize your feedback to the individual—you’ve got to know people to be able to inspire action.
- Be consistent. Failing to confront unsatisfactory behavior invites more of the same.