Have You Upgraded Your ATMs to Windows 7?

Take advantage of benefits beyond PCI compliance.

August 17, 2013

Are your ATMs operating on Microsoft Windows® XP? Not to worry—most credit unions are in the same situation.

Windows XP has been the industry standard in ATM operating systems for years. But now that Microsoft is ending support for XP in April 2014, it’s time to upgrade to Windows 7.

Why should you upgrade? Payment card industry (PCI) guidelines require current operating system patches and software support.

Declining to upgrade means a multitude of unnecessary risks:

  • Costly, tailored support from Microsoft;
  • Increased maintenance costs from working with an older operating system (Windows XP is two generations behind Microsoft’s current offering); and
  • Increased potential for security breaches, risking incalculable damage to your network and your brand.

Yet there also are benefits to consider beyond compliance adherence and risk avoidance. Installing Windows 7 brings a host of new capabilities you can leverage for advanced efficiency and functionality:

  • Heightened performance on a secure, visually appealing platform;
  • Better reliability with a dependable, superior technology;
  • Compatibility with off-the-shelf applications, services, and certified drivers;
  • Connectivity with fast, safe access to your network and infrastructure;
  • Tailored design capabilities to suit multiple needs; and
  • Lower total cost of ownership with rapid time to market and support from Microsoft’s renowned expert community.

Ready to start? Follow these four steps to implement your upgrade.

1. Analyze your fleet. Work with your ATM provider to determine the best software licensing package for you, as well as the appropriate level of ongoing support.

2. Understand hardware requirements. An Intel® Core™ 2 Duo/3.0 GHz CPU (also known as "Sierra”) is the minimum processor level required for Windows 7.

The older “Denver” processor, the Pentium® 4/3.0 GHz CPU or Celeron®/2.9 GHz CPU, that is found on some terminals will also support the new operating system, but any new ATM will require Sierra or newer.

3. Understand the software requirements. Check your current software to determine if an upgrade is needed for your implementation strategy.

In fact, this may be the opportunity to upgrade your software to deliver the richer experiences your members demand in a self-service channel, such as two-way video and integration with mobile devices.

4. Start now. Microsoft will end support of its older operating systems on April 8, 2014. Work with your ATM provider now to create your plan for making the change to Windows 7.

Planning ahead will save time and effort, and ensure minimal risk to your credit union.

DEAN STEWART is Diebold’s senior director, core solution product management.