Leading Edge

Do Managers Matter?

Good managers increase job satisfaction and employee retention.

September 8, 2013
In 2008, as Google grew its workforce, distaste toward hiring managers came to a head.
Google oft en bragged about having a flat corporate structure that promoted collaboration and rapid ideation, and a bias against management permeated the ranks, according to Forbes.
Google investigated, setting out “to prove that managers don’t matter,” says Laszlo Bock, Google’s senior vice president of people operations.
Contrary to preconceived notions, however, Google’s research found that good managers increased job satisfaction and employee retention, and benefited the organization as a whole.
So, what makes a good leader? According to Google, a good leader can:
1. Be a good coach;
2. Empower the team and not micromanage;
3. Express interest and concern for team members’ success and personal wellbeing;
4. Be productive and results-oriented;
5. Be a good communicator;
6. Help with career development;
7. Have a vision; and
8. Use technical skills to advise others.