Scenes from the 19th Annual CUNA Lending Council Conference
The event wraps up Wednesday in Phoenix.
Lenders will feel added pressure to boost net interest margins in 2014 due to an anticipated decline in net interest income, says Mike Schenk, CUNA’s vice president of economics and statistics.
Bill Vogeney welcomes 433 credit union lenders to the 19th Annual CUNA Lending Council Conference in Phoenix Monday morning. Vogeney is chair of the CUNA Lending Council and senior vice president/chief lending officer for Ent FCU, Colorado Springs, Colo.
It’s hard to tell which mobile payments providers will survive long-term, says Mark Crager, head of emerging product sales for Visa. But eventually, “credit unions will have to make some bets on which to use.” Doing so will give credit unions another way to engage and serve members.
The crew from Twenty Twenty Analytics happily tells Exhibit Hall visitors how they can analyze commercial and consumer loan portfolios for risk. The company is a CUNA Strategic Services alliance provider.
People consider buying a vehicle and borrowing money to do so as one event, says Bob Child, chief of staff at CU Direct Corp. That makes it crucial for credit unions to engage members early and often in the car-buying process.
“Help members make their financial goals as visual as possible,” financial journalist Jean Chatzky advised attendees Tuesday during a special video appearance hosted by J.B. Orecchia, CEO of SavvyMoney. “Show them how they’re progressing toward their goals. It all comes back to trust.”
No matter how successful your credit union is now, don’t think that’s a permanent condition, author and entrepreneur Josh Linkner said Monday. “Our mission is to be on the forefront and think about what’s next, even when we’re ahead.”
Six credit unions were recognized for their exemplary lending with Excellence in Lending Awards, sponsored by the CUNA Lending Council and CUNA Mutual Group.
The winners, from left: Steven Owens, Consumers CU (consumer lending, more than $250 million in assets); Shamus McConomy, GTE Financial CU (business lending); Richard Whitman, Texas Trust CU (mortgage lending, more than $250 million in assets); Crystal Tayes, Upper Cumberland FCU (mortgage lending, less than $250 million in assets); Jennifer Watson, Limestone FCU (mortgage lending, less than $250 million in assets) Tony Hale, Texell CU (consumer lending, less than $250 million in assets); and Galen Burke, Texell CU (low/modest means).
Standing, from left, are Bill Vogeney, CUNA Lending Council chair, and CUNA Mutual Group’s Tom Keepers and Dan Murray.
A key takeaway from Monday’s student lending panel, moderated by Paul Gentile, CUNA’s executive vice president of strategic communications and engagement: Before entering into this line of business, credit unions must make sure it fits into their business model.
From left are Gentile; Jon Jeffreys, president of Credit Union Student Choice; Alice Stevens, chair of Member Student Lending LLC; Mike Long, executive vice president/chief operating officer for CU Campus Resources; Rohit Chopra, student loan ombudsman for the Consumer Financial Protection Bureau; and Tim Segerson, deputy director for NCUA.
Survey results indicate 60% of credit unions have addressed payments issues in their strategic plans, and 75% discuss these issues regularly says Chris Chippindale, vice president of enterprise initiatives and electronic banking for Ent FCU. “That’s too low,” he says, urging his colleagues to find ways to make money from payments.
Don’t take the indirect lending channel for granted—make those members your own with member onboarding and relationship development calls. That was the word from STCU’s Renee Taylor, Scott Adkins, and Angila Schafer (pictured above).
Attendees channeled their inner cowboy during Monday night’s western-themed casino night, featuring food, games of chance—and a contest for the best western outfit, shown here.