Build an Exceptional Service Culture

Attend the CUNA Sales & Service Culture Institute Sept. 8-10 in Nashville, Tenn.

June 1, 2014

Successful credit unions nationwide are discovering that “sales” and “service” can work hand-in-hand to benefit both the credit union and members.

Attend CUNA Sales & Service Culture Institute Sept. 8-10 in Nashville, Tenn., where industry experts will walk you through blended methods and strategies for boosting sales without sacrificing service.

Using a change management model, you’ll explore the importance of organizational alignment. And you’ll dive deep into the three distinct phases organizations go through while developing a successful sales and service culture:

  1. Transitioning;
  2. Advancing; and
  3. High performing.

In each phase, you’ll explore important steps credit unions can take to ensure sustainable results.

Learn more and register at training.cuna.org/ssc.