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Evaluating Social Media
June 13, 2012
Critical to the success of social media efforts is a simple practice: Move beyond promoting products and interact with other communities and posts.
Measure Your Social Media Success
June 6, 2012
Marketers struggle to figure out how social media fits into the marketing mix and how to gauge its performance.
Payments Trends Will Alter CU Business Model
June 1, 2012
The credit union business model is in jeopardy because of changes in the payment ecosystem.
Will EMV Chips Reduce Card Fraud?
May 21, 2012
Major credit card firms are trying to transition to a more secure card.
Improve Members’ Online Experience
May 14, 2012
Studies show about 50% of attempts to open accounts online fail.
Monitor Risks as Employees Use Social Media
May 11, 2012
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago.
Payments Trends May Alter CU Business Model
May 10, 2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments.
Put Social Media to Work for You
May 1, 2012
Don’t look at social media tools as just more on your to-do list. View them as tools in your personal toolbox to improve leadership, suggests The Wall Street Journal.
Best Practices in CU Websites
May 1, 2012
Your newest branch is virtual, and your website is the front door.
Seeking Social Media Success? Be the ‘Community Hub’
April 25, 2012
Chris Brogan’s advice for harnessing the power of social media boils down to two simple words: Be helpful.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Know the rules on holiday gifts
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy.
Compliance: One year later, TRID challenges continue
CUNA’s compliance team has received a number of questions recently that makes one thing perfectly clear: One year later, TRID continues to present challenges for credit unions.
NCUA posts CUNA-sought exam guidance for MBL rule
CUNA-sought examination guidance on the NCUA's new member business lending rules, which go into effect in January, was released today by the agency.
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