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Develop an EMV Communication Plan
May 1, 2015
'There has been a struggle initially as people transition their behaviors.'
Dykstra: CUs' Aging Membership Is a Worry
Ann Hayes Peterson
April 27, 2015
'Gen Y remains sorely underrepresented in our CUs.'
Wise Beyond Their Years
April 13, 2015
Millennials are optimistic in the face of financial challenges.
Zappos' Service Commitment Shines Through on Tour
April 6, 2015
The preconference event included a one-hour presentation by a Zappos 'culture expert.'
Align Marketing Goals With Business Strategy
April 2, 2015
How do you replace 'busy-ness' with 'purposeful activity'?
Scenes from #MBD15
April 1, 2015
Foster change by asking better questions and ‘killing’ stupid rules, attendees advised.
Communicating in a Crisis
March 31, 2015
Focus on crisis management and crisis communication, media expert advises.
Friday's Scenes from #MBD15
March 30, 2015
'Tech Talks' kicked off Friday morning's conference activities in Las Vegas.
‘Pitch’ Is a Hit With Marketers
March 27, 2015
Innovative ideas differentiate these CUs from their competitors.
On-Target 'Pitch' Kickstarts Sessions
March 27, 2015
University and Community FCU in Stillwater, Okla., won a “Shark Tank”-like competition with its idea for a promotional smart car.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Know the rules on holiday gifts
As the holiday gift-giving season begins, it’s a good time to review your CU’s Bank Bribery Act policy.
Compliance: One year later, TRID challenges continue
CUNA’s compliance team has received a number of questions recently that makes one thing perfectly clear: One year later, TRID continues to present challenges for credit unions.
NCUA’s final FOM rule published, effective Feb. 6
The NCUA’s final field-of-membership rule was published Wednesday, making it effective Feb. 6. The rule, finalized by the NCUA board in October, facilitates consumer access to credit unions and provides credit unions with more flexibility.
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