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Gen Y: ‘Go Where They Are’
November 21, 2011
Generation Y wants to bank on its own terms, says Public Service CU's Andre Iervolino.
CU Offers Cure for ‘Bankitis’
November 18, 2011
Innovative Public Service CU campaign targets Gen Y members.
The Real Story About Bank Transfer Day
November 14, 2011
More consumers than ever heard for the first time that they can save money at a CU.
‘Spokesgal’ Engages Potential Members
November 8, 2011
A Fort Worth Community CU initiative helps it connect with and empower women, increase product and service awareness, and grow membership.
CUs Nationwide Report Transfer Day Membership Growth
November 7, 2011
CUs from various regions report membership, deposit growth.
CUNA Celebrates Bank Transfer Day
November 4, 2011
‘It’s fun to see the awareness out there.’
CUs Gear Up for Bank Transfer Day
November 4, 2011
Many CUs prepare for Bank Transfer Day (Nov. 5) by offering member referral bonuses, promoting the credit union difference, offering prizes and cash-back promotions, and taking other measures.
Be Careful When Wooing Angry Bank Customers
November 3, 2011
Four steps CUs should implement before marketing to frustrated bank customers.
With Fees in Focus, Share the CU Difference
Ann Hayes Peterson
November 2, 2011
What marketing strategies should CUs employ as bank fees make headlines?
Don’t Be a Boiling Frog
November 1, 2011
Most of us are familiar with the “boiling frog” anecdote. It metaphorically illustrates the danger of not recognizing the aggregate impact of incremental change until it’s too late to do anything about it.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Compliance: How does your CU do with MDD checklist?
CUNA compliance experts remind credit unions that there are only 18 months left until a new Member Due Diligence rule goes into effect on May 11, 2018.
NCUA posts CUNA-sought exam guidance for MBL rule
CUNA-sought examination guidance on the NCUA's new member business lending rules, which go into effect in January, was released today by the agency.
7 key takeaways from Money 20/20
Blockchain was a main topic at the conference, and there was no loss of enthusiasm for the technology.
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