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Remarry Your Members
June 22, 2011
The customer-service bar has been set so low, it’s become relatively easy to excel at it.
‘Satisfaction is Worthless, Loyalty is Priceless’
June 21, 2011
Ensure future growth by practicing operational efficiency, product distinction, and member intimacy.
Scenes from the America's CU Conference: Sunday
June 20, 2011
On Sunday, attendees learned how to attract Hispanic members and discovered what mountain climbing has in common with the business world.
Want to Attract Hispanic Members? Build a Community Presence
June 20, 2011
Several barriers have kept CUs from engaging fully with the Hispanic community.
The State of Social Media
June 1, 2011
CUs that report the most success with social media programs have put in the most work—time, resources, and attention.
Why People Change PFIs
June 1, 2011
Price, products, and proximity aren't the main reasons people change financial institutions.
Member Loyalty Pays Big Dividends
May 27, 2011
The one thing your competitors can’t duplicate is the experience members receive from your CU.
Age and Awareness
May 15, 2011
Attracting younger members can be tough when more than two-thirds of nonmembers age 18 to 24 know very little about CUs, according to CUNA's latest research.
Seven Questions to Ask Before Developing a Social Media Policy
May 13, 2011
Approach social media using an organized and planned approach, consistent with the organization's mission, strategy, and values.
Connect With Members Online
May 1, 2011
Connecting with people online isn't about hyping your CU's rates, it's about conversing with members.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Compliance: How does your CU do with MDD checklist?
CUNA compliance experts remind credit unions that there are only 18 months left until a new Member Due Diligence rule goes into effect on May 11, 2018.
NCUA posts CUNA-sought exam guidance for MBL rule
CUNA-sought examination guidance on the NCUA's new member business lending rules, which go into effect in January, was released today by the agency.
7 key takeaways from Money 20/20
Blockchain was a main topic at the conference, and there was no loss of enthusiasm for the technology.
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