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Home » Topics » Management

Management
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Bob Falk
CU Rock Stars 2017|Management

Calculated risks, proven success

Bob Falk's colleagues laud him as an innovative, caring, and open-minded leader.
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Jason Lindstrom
CU Rock Stars 2017|Management

Put yourself in members’ shoes

Two events made Jason Lindstrom the credit union stalwart he is today.
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Bruce Foulke
CU Rock Stars 2017|Management

Dedicated to improving others' lives

The former World Council of CUs board member has overseen tremendous growth as CEO at American Heritage FCU for 38 years.
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Robyn Galtieri
Management|Operations

Contact center success starts with culture

Provide contact center employees with regular call coaching and monitoring, and survey members about their experiences.
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Understand the gaps in employee benefits strategies
Management|Human Resources

Understand the gaps in employee benefits strategies

Informing staff about their benefits will provide meaningful education while engendering loyalty.
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Bonnette Dawson
Management

PODCAST: She’s the CEO—and the mayor

‘I’ve got strong support in both places. The people who work for me are great, and I think that makes all the difference.’
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Randy Trimm
Management|CU Rock Stars 2016

Compete to be the best

Emulate the positive, winning traits you see in others, says Great River FCU's president/CEO.
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Melissa Ott
Management|CU Rock Stars 2016

CFO values members

'Maintaining a healthy balance sheet meant we could grow the CU, reach more members, employ more people, reward more people, and really make a difference.'
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Rich Meade Tech / OpSS
Technology|Management

CU Ledger project will focus on protecting members' identities

Platform would give CU members control of their identities, with CUs serving as the centralized authenticator.


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Danea Passmore
Management|CU Rock Stars 2016

Committed to coaching

'I am honored to help our employees grow from where they are to where they want to be.'
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League panel advocacy
Management

Gear advocacy efforts toward your specific goals

‘Advocacy is front and center for everybody, but you can use many different channels,’ says Brad Miller, AACUL executive director.
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Matt Walsh
Technology|Management

Envisioning the CU of the future

CUs must strike a balance between creating an agile culture driven by both performance and mindset.
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Great Leaders 'Get Real'
Management

Great leaders 'get real'

Leaders we admire “approach success from a different mindset” by demonstrating 10 qualities of authenticity.
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This Month Payments: Perils and Promise

Payments: Perils and Promise

The payments arena offers new opportunities to connect with members.
Cards Are (Still) King

Cards Are (Still) King

Credit and debit cards still drive the competitive payments market.
Open Banking on its Way

Open Banking on its Way

Prepare for the impact it will have on member relationships and competitive positioning.
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