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Take a member-centric approach to wealth management
CUs have an advantage in wealth management services due to the trust they’ve built with members.
Supervisory committees must broaden their scope
'It’s not enough to do the annual audit,' says CPA Susan Landauer. 'You can outsource these responsibilities, but you need to make sure they are handled properly.'
User experience paramount for CUs in new payments era
SALT LAKE CITY (4/7/16)--Consider this: Facebook is a $236 billion company, and it offers no original content. The rental website AirBnB is capitalized at $10 billion and doesn’t own an inch of real estate. Uber is worth $40 billion and doesn’t own a single vehicle.
Everyone is a risk manager
Apply enterprise risk management throughout your entire credit union.
Make the member experience a top priority
The member experience is all about the ease of doing business at every touch point.
Nimble core fuels Southwest 66’s data-driven initiatives
‘Our members expect the same products and services as any large financial institution,’ CEO Sean Cahill says.
Embrace EMV to deescalate plastic card fraud
Despite new tools and technologies to fight fraud, fraudsters continue to have the upper hand.
Collaboration is essential for small CUs
Small CU Roundtable attendees share how they grow and thrive.
Deliver world-class service
Know and fulfill your CU's mission, vision, and values to deliver world-class service to members.
The branch reimagined
New CU branches combine high-touch service, cutting-edge technology, and creative design elements for an engaging member experience.
PODCAST: Challenging times for finance leaders
While the CFO job is about numbers, don’t forget about people, says Flint Area School Employees CU’s Bryanna Tapley.
Give members service worthy of a sucker
Great customer service involves anticipating the members' needs and addressing them in a friendly, memorable manner.
Good to Grow
CUs achieve impressive growth by investing in their communities.
Leverage Members’ Voices
Push for regulatory relief using tools like the CUNA Members Activation Program.
Daily Debit
Same-day ACH debit payments promises added volume but demands added diligence.
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What's Trending
Bitcoin, Ethereum, and the cryptocurrency bubble
Who pays the freight with cryptocurrency, and who’s left holding the bag.
Compliance: Requirements of Right to Financial Privacy Act
A question was recently posed to CUNA’s compliance staff about the Right to Financial Privacy Act. Specifically, what type of documentation is required from a federal government agency when it requests financial information on a member?
NCUA outlines 2018 distribution as part of TCCUSF closure
The NCUA board Thursday issued a proposed plan to close the stabilization fund this year, which would provide credit unions with a distribution in 2018 likely between $600 million and $800 million.