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Hampel: ‘Economy shows no sign of aging’
The economy is now in its ninth year of recovery—the third longest expansion in U.S. history, says Bill Hampel, CUNA’s chief economist/chief policy officer.
Strong loan, membership growth in store for CUs
CU loan-to-share ratios approach levels not seen since the 1990s, says CUNA Chief Economist/Chief Policy Officer Bill Hampel.
Don't strike out with members
When a member’s simple request becomes complicated or inconvenient, your reputation can take a hit.
Above & Beyond: Small acts have big impacts
Front-line staff at San Antonio (Fla.) Citizens Federal CU provide exceptional service for members.
Make your CU less inviting to robbers
Credit unions can thwart robbery attempts by showing signs of being prepared during opening and closing procedures.
Decoding the 'member experience'
The member experience is how your members interact with the credit union, and that includes the people, places, and processes.
PODCAST: Start with decisions during a crisis response
In the midst of a crisis, one of the most important skills to have is the ability to make decisions, says Donna Tona, a disaster management expert.
Reduce card fraud with education, technology
Continuous monitoring can help you learn where fraud occurs and adjust your security processes.
Creating a culture that builds loyalty
CUNA's Creating Member LoyaltyTM program aims to put into practice actions that will engage members and maintain their loyalty.
PAO takes aim at greater efficiency
Process analysis and optimization is a response to a credit union’s focus on internal operations that consume too much staff time and limit staff involvement in more productive activities.
PODCAST: A hacker’s guide to cybersecurity
Uneducated employees pose the biggest security risk to credit unions, says cybersecurity expert Jim Stickley.
Investments, CECL top E&I agenda
Scenes from Tuesday’s sessions at the CUNA Economics & Investments Conference.
CUNA Economics & Investments Conference underway in Las Vegas
Scenes from the CUNA Economics & Investments Conference.
Fraud Fight
Combine best practices and sophisticated tools to fend off cyberattacks.
Your Weakest Link
Cyber thieves target employees through fake profiles, email scams, and malware.
Strive for ‘Top of App’ Status
Drive interchange revenue by providing members with incentives to use your cards.
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What's Trending
Compliance: 'Mailbox rule' for TRID timing requirements
CUNA's compliance staff receives a number of questions about TRID rule, leading to publication of a recent CompBlog post addressing means of delivery and timing requirements for the Loan Estimate and Closing Disclosure forms.
Still time to register for CUNA, FS-ISAC data breach webinar
CUNA will join CUNA Mutual Group and the FS-ISAC for a webinar on Equifax data breach. The call is open to CUNA and CUNA Mutual Group members only and is scheduled for 1 p.m. (ET) Thursday.
Make your CU less inviting to robbers
Credit unions can thwart robbery attempts by showing signs of being prepared during opening and closing procedures.