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Hampel: ‘Economy shows no sign of aging’
August 15, 2017
The economy is now in its ninth year of recovery—the third longest expansion in U.S. history, says Bill Hampel, CUNA’s chief economist/chief policy officer.
Strong loan, membership growth in store for CUs
August 15, 2017
CU loan-to-share ratios approach levels not seen since the 1990s, says CUNA Chief Economist/Chief Policy Officer Bill Hampel.
Don't strike out with members
July 26, 2017
When a member’s simple request becomes complicated or inconvenient, your reputation can take a hit.
Collections: Use What You Learn
February 20, 2012
Information gleaned during collection efforts can help CUs develop the right repayment plan.
Five Questions You Should Ask About FFIEC Compliance
February 8, 2012
Address these questions before implementing a solution to comply with FFIEC’s Internet banking authentication requirements.
Try On Your Members’ Shoes
February 1, 2012
To understand another’s feelings, concerns, and needs, you must “walk a mile in their shoes."
Four Top Fraud Threats—and How to Fight Them
January 30, 2012
Deploy fraud awareness and prevention programs across every department.
Social Media Enhances Collections
January 12, 2012
As technology has bypassed collection regulations, questions remain about how to use new tools appropriately.
Looking Back: CU Magazine’s Top 12 Articles of 2011
January 6, 2012
Everything from CUNA’s Governmental Affairs Conference in March to the ongoing interchange debate grabbed our readers’ attention during 2011.
Six Steps To Service Recovery
January 1, 2012
If someone went viral with a negative story about your CU, it could lose scores of members.
The First Hurdle: Learn the Lingo
December 22, 2011
One of the most difficult aspects of the risk management process is learning the lingo.
December 12, 2011
The challenge for CUs is to integrate technologies, increase efficiencies, and still deliver high-touch service when members want it.
Four Steps to Robust Risk Assessment
December 9, 2011
Assessments should address what can go wrong, how, and the potential impact.
Combine best practices and sophisticated tools to fend off cyberattacks.
Your Weakest Link
Cyber thieves target employees through fake profiles, email scams, and malware.
Strive for ‘Top of App’ Status
Drive interchange revenue by providing members with incentives to use your cards.
Compliance: Customer due diligence for all accounts
FinCEN's new customer due diligence requirements for business accounts are effective May 18, 2018, and CUNA’s compliance staff has received a number of questions. A recent
post examines CDD procedures and requirements.
Make your CU less inviting to robbers
Credit unions can thwart robbery attempts by showing signs of being prepared during opening and closing procedures.
Still time to register for CUNA, FS-ISAC data breach webinar
CUNA will join CUNA Mutual Group and the FS-ISAC for a webinar on Equifax data breach. The call is open to CUNA and CUNA Mutual Group members only and is scheduled for 1 p.m. (ET) Thursday.
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your managers conduct coaching sessions with employees?