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Supervisory committees must broaden their scope
'It’s not enough to do the annual audit,' says CPA Susan Landauer. 'You can outsource these responsibilities, but you need to make sure they are handled properly.'
User experience paramount for CUs in new payments era
SALT LAKE CITY (4/7/16)--Consider this: Facebook is a $236 billion company, and it offers no original content. The rental website AirBnB is capitalized at $10 billion and doesn’t own an inch of real estate. Uber is worth $40 billion and doesn’t own a single vehicle.
The Branch Reimagined
New CU branch designs improve the member experience.
Small Loans, Big Effect
Offering small-dollar loans allows members to avoid payday lenders.
Mind Your Margins
Five steps to get the best return from your auto loan portfolio.
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Compliance: NCUA releases new call report form, instructions
NCUA has released its new call report form and accompanying instructions, which become effective Sept. 30. For credit unions engaged in commercial lending, most notable are the updates reflecting the January 2017 changes to the member business lending rule.
Deliver world-class service
Know and fulfill your CU's mission, vision, and values to deliver world-class service to members.
Address two important cybersecurity questions
Government agencies and the legal system have demonstrated decreasing degrees of leniency toward organizations with cybersecurity shortcomings in recent years.