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» Human Resources
Give HR a Seat at the Leadership Table
April 21, 2014
‘Many in executive leadership have not given HR leaders the respect they deserve.’
Staff's Great Service Rewarded with Great Service
March 25, 2014
United FCU's concierge service runs errands for employees, free of charge.
Address These Questions in ‘BYOD’ Policies
March 24, 2014
Whether or not it’s against your credit union’s policy, at least some of your employees are using their personal devices at work.
Motivate with More Than Money
January 14, 2014
Nonfinancial motivators often are more effective than cash in building long-term employee engagement.
Keep Key Staff
January 2, 2014
Consider the importance of turnover and staffing trends in your strategic planning process.
Developing Tomorrow's CU Leaders
December 26, 2013
Three themes emerge from Bill Vogeney’s career: Service, education, and financial performance.
Make Good Use of Teller Downtime
W. Michael Scott
November 19, 2013
Downtime accounts for up to 30% of scheduled hours at some institutions.
November 2, 2013
'I would encourage CUs to use the full salary range for both high and low performers. It sends a strong message to both groups.'
Salary Freeze Continues to Thaw
October 17, 2013
When we were headed into a deep, dark recession about five years ago, many CUs reacted by freezing salaries.
Prefunded Plans Help Defray Rising Benefit Costs
September 16, 2013
Since 1999, health-care premiums have nearly tripled, according to the Kaiser/HRET Health Benefits Survey.
The High-Touch Contact Center
Technology is transforming CU call centers and increasing member expectations.
The State of Digital Wallets
Despite plenty of progress, a long road lies ahead.
Leverage Fintech Innovation
Many CU leaders are now considering partnerships.
Compliance: How does your CU do with MDD checklist?
CUNA compliance experts remind credit unions that there are only 18 months left until a new Member Due Diligence rule goes into effect on May 11, 2018.
NCUA posts CUNA-sought exam guidance for MBL rule
CUNA-sought examination guidance on the NCUA's new member business lending rules, which go into effect in January, was released today by the agency.
7 key takeaways from Money 20/20
Blockchain was a main topic at the conference, and there was no loss of enthusiasm for the technology.
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you have a plan for onboarding new senior leaders?