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» Human Resources
PODCAST: Jason Dorsey on generational differences in the workplace
July 21, 2017
Regardless of age, people want to feel included at work, says the best-selling author and generational researcher.
Retaining talent for the long haul
July 18, 2017
Tuition reimbursement programs and mentorships help CUs retain employees of all generations.
Get objective about job performance
July 10, 2017
'Putting objective measures in place gives you the ability to rationally look at performance at an individual level and make sense of it.'
'Groupie' Gives Members Hope
September 30, 2014
Don't forget why credit unions exist, says Melissa Harper.
A Career Matchmaker
September 30, 2014
Joe Bertotto has the magic touch when it comes to connecting people with the jobs that best suit them.
Attention CU Bean Counters: Employee Happiness Adds Up
September 18, 2014
Employee engagement levels correlate directly to key outcomes.
Leadership Q&A: Brandon Michaels
September 3, 2014
‘Don’t follow—lead,’ says Mazuma CU CEO.
Guard Against Employment Practices Liability Claims
August 17, 2014
Four steps to protect your CU from litigation.
Harness the Power of 'Intrapreneurship'
July 16, 2014
Innovation provides an opportunity to improve the member experience while energizing staff.
CUNA, Leagues Plan Campaign to Celebrate Milestone
July 3, 2014
Members are encouraged to participate by taking selfies and using the #100MM hashtag.
Manage Member Complaints Efficiently and Professionally
June 11, 2014
How you handle complaints makes all the difference in members' level of satisfaction.
Take a Holistic View of Employee Health
June 7, 2014
Employees who are financially and physically fit experience less stress and better serve members, say innovative leaders at two CUs.
CU Makes Staff’s Financial Wellness ‘A Core Focus’
May 11, 2014
‘Our employees recognize that we are committed to them.’
Combine best practices and sophisticated tools to fend off cyberattacks.
Your Weakest Link
Cyber thieves target employees through fake profiles, email scams, and malware.
Strive for ‘Top of App’ Status
Drive interchange revenue by providing members with incentives to use your cards.
Compliance: 'Mailbox rule' for TRID timing requirements
CUNA's compliance staff receives a number of questions about TRID rule, leading to publication of a recent
post addressing means of delivery and timing requirements for the Loan Estimate and Closing Disclosure forms.
Still time to register for CUNA, FS-ISAC data breach webinar
CUNA will join CUNA Mutual Group and the FS-ISAC for a webinar on Equifax data breach. The call is open to CUNA and CUNA Mutual Group members only and is scheduled for 1 p.m. (ET) Thursday.
Make your CU less inviting to robbers
Credit unions can thwart robbery attempts by showing signs of being prepared during opening and closing procedures.
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your managers conduct coaching sessions with employees?